Conflict Resolution

Session Description

Trusts are required to provide training to all frontline staff which covers all aspects of conflict resolution.

Learning Outcomes

  • Describe the role of NHS Protect
  • Describe the theoretical, pathological and environmental explanation for aggression in Mental Health or Learning Disability settings
  • Identify the causes of violence in mental health
  • Identify de-escalation/conflict resolution methods
  • Identify coping strategies
  • Describe individual and organisational responsibilities for the use of reasonable force
  • Demonstrate an understanding of risk management and prevention strategies
  • Demonstrate an understanding of the positive contribution service users can make to prevention strategies
  • Demonstrate an understanding of the need for de-briefing, support, reporting/recording
  • Identify spheres of influence required to bring about change

Some of these outcomes may be omitted dependent upon job role and relevance, subject to approval by the Trust Violence Reduction Lead Trainers Support Network.


Indicative Content

  • Statistics of Violence
  • Blofield Report into the Death of David Bennett 1998
  • NICE Clinical Guidance Document 10
  • NHS Protect
  • Triggers of anger, aggression and violence
  • Warning signs
  • Body language
  • Assault cycle
  • Communication
  • Reasonable force
  • Criminal Law Act 1967
  • Predicting individual risk
  • Lone workers
  • Minimising risk
  • Instinctive responses
  • Post incident review

Further Information

For further information please email: