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IT Training

The range of IT training we offer has been designed to support all Trust staff in their job role. It includes training on clinical systems, essential IT skills and a number of Microsoft Office programmes.


Clinical systems

There are two clinical systems in place across the Trust – Servelec RiO and SystmOne. Areas may also use a bespoke clinical system relevant to their needs.

Staff working in a clinical role must attend training before they can access the clinical system for their area and new starter sessions are scheduled to follow immediately after Trust induction.

Our clinical systems training is modular and based on the job role. It includes one day of classroom-based training to learn the functionality of the system followed by individual support sessions, either at Duncan Macmillan House or at an individual’s work base, to support the use of the ‘live’ system.

Staff also receive support for up to three months after this initial training and individual learning plans can be developed to cover any basic IT skills training that they may need.

As the use of the clinical systems is continuously developing, refresher training is available to keep system users up to date with any new functionality.

An additional part of our training offer is to work with individuals and teams through on-site support sessions and ‘learning hours’ which can be used to look at how clinical teams can better utilise IT in order to work more effectively.

For further information about IT Training please email


Classroom sessions

Our formal classroom sessions include standalone one day courses on essential IT skills and word processing techniques. We also offer Microsoft Office ‘familiarisation’ and conversion courses in Word, PowerPoint, Excel, Publisher and Outlook. In addition, we also offer City & Guilds qualifications in word processing at essential, intermediate and advanced level.